CONSULTING
“You are surrounded by simple, obvious solutions that can dramatically increase your income, power, influence and success. The problem is, you just don’t see them.”
– Jay Abraham
Maximizing Your Business Performance
MARKETING STRATEGY
Developing effective and efficient omnichannel programs and processes from value proposition to brand loyalty for life.
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Transform traditional outreach into omni-channel campaigns.
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Develop analytical tools and define business rules to increase lead generation, processing, and closing.
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Penetrate new markets through competitive differentiation.
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Design and implementation plan for best practices in data collection, mining, analysis, and visualization to increase applicability and effectiveness of consumer insights.
CONTACT CENTER OPTIMIZATION
Inbound & outbound operations and flow, focusing on marketing, management, revenue, cost, and financial synergies.
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Identify opportunities on cross-functional, multi-tiered management structures.
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Design process paths to promote synergies between operations, marketing, and sales personnel.
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Evaluate data & KPIs quality.
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Propose Policies & Procedures.
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Assess Technology Integration & Automation.
CUSTOMER LIFETIME VALUE
Customer centric holistic reach, acquisition, conversion, retention, and loyalty lifecycle strategies. Addressing talent, processes and resources needed to run an award-winning Customer Love department.
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Provide thoughts and analytical insights to drive high performing brand awareness and customer lifecycle marketing initiatives across the organization.
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Identify and capitalize on opportunities for intelligence solutions.
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Drive collaborative relationships to penetrate new markets.
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Evaluate staffing and assess talent training and development.
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Review Software solutions and Workflow processes to expedite and transform customer interactions.
Will Royall,
Chairman, Founder & CEO
I have had the pleasure of working with Pat on a number of projects ... Pat is a creative and amazing person to work with. She is passionate about marketing and has the ability to manage and see projects through to completion with her team. She is definitely resourceful ... One of my favorite people to work with...
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Chris Amarila,
Owner, CEO
In a market as competitive as ours, we needed a growth strategy that took into account the seasonality of our business, our resources and our commitment to provide excellent service... With a creative strategy and an easy-to-execute plan, we were able to penetrate new markets and expand the operation, resulting in a 36% increase in revenue in 6 months, while pumping our customer satisfaction to 89%!
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Marco Fonseca,
Franchise Owner
The support I received from a consulting standpoint plus the Megalíder 360 program, has opened up many opportunities for me as a business owner and leader.. In just 3 months, sales went up 20%... and we expect to double it by the end of the year. My advice to those who are considering help optimizing thier business… Do not waste time looking anywhere else, this is the right place...